Reactive
Reactive are an award-winning digital agency with offices in Melbourne, Sydney, London and Auckland. Founded in 1997 and with over 65 amazing people in our team, we’re one of Australia’s largest and longest running independent digital agencies.
Carl Panczak (General Manager, Reactive)
Deliverables
- Conceptualise and provide weekly articles for a microsite;
- Craft and post Facebook content
- Foster engagement and participation
- Provide feedback & suggestions on community sentiment and issues
- Provide ongoing Community Management, moderation and monitoring
- Provide support to the in-house Project Manager
About
“Reactive are an award-winning digital agency with offices in Melbourne, Sydney, London and Auckland. Founded in 1997 and with over 65 amazing people in our team, we’re one of Australia’s largest and longest running independent digital agencies.”
Quiip assisted Reactive’s in-house team by providing community management, moderation and content services. Quiip encouraged participation through timely feedback and response to user-generated content. A dedicated website and Facebook page delivered practical advice, leveraging the inherent desire to like and share via social networks.
We provided moderation and monitoring and upheld robust moderation policies. Our governance ensured the platform was a safe-space where fans have a positive brand and peer-to-peer experience.
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Runway Digital
“They think deeply about what clients need and what will work well for them in building long-term communities.”
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JWT
“Quiip provides an excellent service – their community management is extremely professional and reliable.”
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Reprise Media
“Their understanding of online community behaviours enabled them to address potential issues and ensure a escalation procedure was in place.”
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Reactive
Quiip assisted Reactive’s in-house team by providing community management, moderation and content services
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Michael Hill
“Quiip took a lot of the stress out of the project as I was always confident in their ability to communicate with customers and deal with complex moderation issues.”
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Australian Community Managers
“Community management demands resilience, ruthless pragmatism, extreme patience, wisdom, integrity and an authentic duty of care. Alison has these in spades.”
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Breast Cancer Network Australia
“Quiip’s experience and knowledge in handling sensitive and high-risk content was evident… They demonstrated genuine passion for the power and importance of online communities.”
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Community Engine
“Their ability to assist in building the community whilst autonomously handling consumer and client-facing relationships, allowed us to successfully focus on the broader initiatives of the project.”
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Women In Business
Launched December 2009, Women in Business has flourished to a vibrant and active community of thousands in less than one year
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