Reprise Media
Quiip provided a valuable and timely service in preparing community documentation for our client's soon to launch consumer community. Their understanding of online community behaviours enabled them to address potential issues and ensure a escalation procedure was in place, alongside crafting relevant content for the launch phase.
Marie Sornin (Director of Social Marketing, Reprise Media)
Deliverables
- Content Assessment & Escalation Chart
- External Community Guidelines
- Frequently Asked Questions (FAQs)
- Internal Community Management Guidelines
- Social Media Content Calendar
About
“Reprise Media is a leader in client driven media strategies which focuses exclusively on search as a vital part of an ever changing and rapidly evolving marketing landscape. It has been recognised as a leader in the search marketing field by a broad range of independent parties including Forrester Research, Jupiter Research, OMMA Magazine and Google.”
Quiip was called upon to assist Reprise Media with content creation. Quiip provided a community documentation pack consisting of tailored internal and external community guidelines. We also devised a social media content calendar for the initial month of a campaign launch. Quiip is positioned to provide ongoing phone support & training to a newly hired junior Community Manager.
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Runway Digital
“They think deeply about what clients need and what will work well for them in building long-term communities.”
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JWT
“Quiip provides an excellent service – their community management is extremely professional and reliable.”
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Reprise Media
“Their understanding of online community behaviours enabled them to address potential issues and ensure a escalation procedure was in place.”
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Reactive
Quiip assisted Reactive’s in-house team by providing community management, moderation and content services
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Michael Hill
“Quiip took a lot of the stress out of the project as I was always confident in their ability to communicate with customers and deal with complex moderation issues.”
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Australian Community Managers
“Community management demands resilience, ruthless pragmatism, extreme patience, wisdom, integrity and an authentic duty of care. Alison has these in spades.”
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Breast Cancer Network Australia
“Quiip’s experience and knowledge in handling sensitive and high-risk content was evident… They demonstrated genuine passion for the power and importance of online communities.”
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Community Engine
“Their ability to assist in building the community whilst autonomously handling consumer and client-facing relationships, allowed us to successfully focus on the broader initiatives of the project.”
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Women In Business
Launched December 2009, Women in Business has flourished to a vibrant and active community of thousands in less than one year
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