We’re surveying online community and social media managers because we feel it is important for both organisations and practitioners to have more information and statistics available about this industry
Jan 21, 2012
How do you define “community”?
Quiip Community Manager Greg Lexiphanic has released a free 22-page ebook, Defining Community. Find out more here!
Jan 6, 2012
Community management: your questions answered
From what to pay entry-level Community Managers to how to deal with mental health issues in online communities. Find links to all our answers here!
Oct 13, 2011
Community Managers’ Reading List: 27 Books
Interested in online communities, online engagement and community management? Here’s a list I recently compiled for an answer on Quora – good books for Community Managers (with a few more thrown in for good measure!)
Sep 12, 2011
Online communities: value people over technology
“So the way to win that game for business isn’t through apps and case studies and metaphor and magic. It’s with social media staffing, populating your online community with a cadre of truly outstanding employees who can inform, entertain, and assist your customers.”