Quiip is made up of a team of remote community managers. We spend most of our time working from home and talking to people on The Internet. So, we know how beneficial it is to get together with other community managers, in real life, to swap stories and experiences. It’s also a really great reason to get out… Continue reading Calendar of Community Management Events and Conferences
Category: Community Management
7 reasons community management is priceless
Community management is a highly misunderstood and underrated role. We know from experience that community can and does work for brands. Yet, many brands continue to use social media as broadcast and advertising channels, which also has it’s benefits, but are missing the big opportunities community has to offer. 1. It saves you time, and time… Continue reading 7 reasons community management is priceless
Psychological Qualities of Trolls and How to Handle Them
Trolls happen. But it’s the decision you take in reacting to them that can affect your brand. For the amount of trolling that occurs, there has limited research into the topic; Claire Hardaker led the way in 2010 with a look into the content generated by trolling – concluding that there were four fundamentals to… Continue reading Psychological Qualities of Trolls and How to Handle Them
10 Essential Podcasts for Community Managers
Podcasts can be a great way for community managers to explore changing attitudes, deep-dive into a new field of knowledge, or mentally reset after a demanding day. But with so many podcasts available, where do you start? Quiip has assembled a list of essential podcasts designed to inform and entertain. Community Signal Community Signal will… Continue reading 10 Essential Podcasts for Community Managers
8 online communities for mental health and wellbeing
It may surprise you to hear that each year one in five Australians will experience mental illness. Approximately four percent will experience a major depressive episode, and 14% will be affected by an anxiety disorder. Mental health concerns also represent the third largest cause of disability burden in Australia, accounting for an estimated 27% of… Continue reading 8 online communities for mental health and wellbeing
Freedom of Speech and Social Media
It’s been a big year for the freedom of speech discussion. Mack Horton spoke out against doping in sport, pundits continue to debate Section 18C of the Racial Discrimination Act and US conservative Milo Yiannopoulos was accused of launching a malicious campaign against Leslie Jones. While Twitter took a stand by banning Yiannopoulos, many have… Continue reading Freedom of Speech and Social Media
7 surprising things an online community will do for your business
What can an online community do for your business? According to the 2015 State of Community Management report, most branded online communities are created to respond to customer service. And sure, “rude, incompetent and rushed service” is the number one reason customers cite for leaving a brand, so that makes sense (Gallup). And sure, Lenovo’s… Continue reading 7 surprising things an online community will do for your business
The best April Fool’s Day pranks on social media – 2016
The best April Fool’s Day pranks on social media – 2016 We’ve gathered up some of the best April Fool’s Day pranks we could find this 1 April. Enjoy! Lindt Simple yet effective, Lindt announces Broccoli Lindor Balls. Delicious… ? This works well as it’s obvious enough for the audience to guess it’s a prank, therefore… Continue reading The best April Fool’s Day pranks on social media – 2016
How to hire a social media and community specialist
What NOT to do when you hire a social media or community management specialist Scenario 1: Hire the millennial, social is their life [FALSE] An agency hired a young millennial with no proven commercial social media experience. Mr Millennial did, however, have his own blog, Tumblr, Vine, and SnapChat, and he was popular online. There was no training provided.… Continue reading How to hire a social media and community specialist
10 TED talks on social media and community
I love TED talks. Often, when I’ve got 10-20 minutes to kill, I turn to TED talks on social media and community, as well as digital culture, and the Internet in general. These are subjects that fascinate me, that I love, and so it’s no wonder that I made a career out of it. I’m not… Continue reading 10 TED talks on social media and community