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15 tips for Facebook social media crisis management

Social media has the potential for rapid-spreading catastrophe, so how can you be sure your brand or organisation won’t end up on the ‘epic fail’ side of the fence

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How to deal with a suicide threat in an online community

Online communities play a very real and important role in an increasing number of people’s lives. Communities often form bridges to isolated individuals, be it geographic or social isolation. As taboo as it may be, as a Community Manager you must be prepared to help your community deal with a suicide threat. As with all

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