How Quiip builds your community.

And creates a long-term asset.

Quiip's Services


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Community Management

  • Engage customers
  • Build loyalty and advocacy
  • Encourage creativity and collaboration
  • Forums, blogs, social media – we do it all
  • Fulfil digital and marketing strategies with sustainable tactics

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Social media management

  • Our social media managers are professional communicators
  • Deliver on your strategy
  • Customer service support
  • Engage your audience in conversation
  • Content ideation and creation

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Content creation and planning

  • Creative content to achieve reach and engagement
  • Content planning to promote community conversation
  • Influencer engagement to increase impressions
  • Planning your content calendar so there’s always something to surprise and delight

Quiip Solutions Monitoring and Analytics

Monitoring, analytics and reporting

  • Social media monitoring and listening
  • Social media measurement and analytics
  • Early warning on issues and crises
  • Insightful, practical, visually stunning reports
  • Combine all reporting needs

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24/7 coverage and special support

  • We’re here to help 24 hours, 7 days a week, 365 days a year – we’ve got you covered
  • Outside business hours support
  • Leave and public holiday cover
  • Engage with your audience when they’re online during the evening
  • Ensure your community manager doesn’t burn out by working nights and weekends
  • Double or triple your team during campaigns or crises

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Strategy, governance and consulting

  • Ensure you have the right starting point with our strategic advice
  • We review policies, people, processes, platforms and procedures
  • Complete governance document to protect your community
  • Set realistic and achievable objectives that match your business and marketing targets

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Risk and crisis management

  • Our team is experienced with sensitive and high-risk communities
  • Comprehensive risk assessments covering brand, legal and user risks
  • Protect your community: mitigate and manage incidents to maximise engagement
  • Full documentation including response matrix and community guidelines
  • Double or triple your team at short notice in times of greatest need

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Mentoring and training

  • Access Australia’s most experienced community managers for one-on-one mentoring and support
  • Bespoke training programs designed to meet your specific needs
  • Advanced Risk Masterclass
  • Community Management 101
  • Social Media 101
  • Introduction to Social Ads
  • Content & Strategy Masterclass
  • Measurement Essentials

Talk to us

bespoke
Need help with something you don’t see here?

Don’t worry, if it’s something to do with online community and social media management, we’ve got the skills and experience to help and can create a bespoke solution for you.

We have an experienced team who are waiting to help you with all of your social media and online community management needs. All we need is your brief.

Find out more about our bespoke solutions

Let's talk about how we can work together to help you achieve your objectives.

Book a chat

Our Clients

beyondblue

beyondblue is a high profile not-for-profit, working to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

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After-hours community management for SEEK

Australia’s number one jobs site looked to us for after-hours social media support and audience engagement. We also monitored for brand risks and helped ensure SEEK met its ASX obligations.

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NSW Health - Play Safe community strategy and management

NSW STIPU engaged Quiip to provide online community strategy and community management for Play Safe, a sexual health website for young people providing information on safe sex, condoms, STIs, testing and treatment.

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VicHealth

VicHealth focuses on promoting good health and preventing chronic disease. With nearly 22k followers across its social media networks, VicHealth engaged Quiip to develop a robust, long-term social media strategy that is both informative and innovative.

Nespresso

Quiip researched and prepared an online community outreach guide for Nespresso Australia. This included a risk and governance workshop, and the delivery of community management training for Nespresso staff.

REA Group

Quiip provided Australia's No.1 property site for real estate with a full-time in-house community manager and after-hours support during its massive 2014 brand campaign Australia Lives Here featuring Arnold Schwarzenegger.

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Big W

As one of Australia's largest department stores, BIG W has an active social media following of almost 500,000 people. Quiip assists in monitoring and moderating published content and competitions across their Facebook and Instagram channels.

Network Ten

Who doesn't love a good TV show? We provided social media support for The Bachelor, which received acclaim for its use of social media. We've also provided out-of-hours community and risk management for the Olympic Winter Games (Sochi 2014).

Reach Out

ReachOut provides young people with information, support, and resources about mental health issues. Quiip has provided strategy, consultancy, online community management, and crisis moderation.

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AGL

In an exemplary display of flexibility, Quiip were able to provide energy retailer AGL with an in-house Community Manager for six weeks on just two days notice.

AMP Capital

Quiip helped Australia's leading investment manager launch its SMSF community. From strategy and governance to risk management and daily operations, Quiip has been with AMP Capital every step of the way.

DDB

"We consider Quiip an experienced specialist partner enabling us to extend our Community Management capabilities 24/7 whilst maintaining the integrity and professional quality of our award-winning social media work."

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SANE

During the holidays and its delicate transition from a pre- to a post-moderated online community, SANE, a charity helping Australians affected by mental illness, came to Quiip for community management support.

SEEK

Australia's number one jobs site looked to us to for after-hours social media support and audience engagement. We also monitored for brand risks and helped ensure SEEK met its ASX obligations.

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Next Byte

Quiip provided social media monitoring and moderation support across Facebook, Twitter and Google Plus for Australia's largest and most awarded Apple premium reseller. This assisted Next Byte in extending their online customer service coverage.

CBUS Super Fund

Quiip helped launch and manage Cbus' Facebook presence, targeting key member demographics for the building and construction industry. This included developing a full moderation guide and contributing to content development and promotion.

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Breast Cancer Network Australia

Quiip reviewed the BCNA's online community at a time of major transition. After a month-long deep dive into the community operations, Quiip made recommendations designed to help BCNA continue to grow their community.

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Redkite

A charity that supports children and young people with cancer and their families, we provided weekend coverage as well as recommendations for aligning its social media with the broader marketing strategy.

Australian Community Managers

The Australian Community Managers' community boasts over 2200 members. It is a highly active professional network and incredible resource for the community management industry.

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JWT

JWT is the world’s best-known marketing communications brand, and a true global network, with more than 200 offices in over 90 countries employing nearly 10,000 marketing professionals.

Social Insights

Established in 1993, Social Insights works at the point where the internet, branding, design and marketing interconnect.

Swarm Conference

Swarm connects Community Managers with the aim of sharing resources, best practices, information and ideas, whilst contributing our voice to the discourse of our digital futures.

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Australian Drug Foundation's Somazone and ADIN

Celebrating more than 50 years of service to the community, the Australian Drug Foundation is one of Australia’s leading bodies committed to preventing alcohol and other drug problems.

McCann Worldgroup

Quiip came on board to support McCann’s in-house Community Manager, by providing international coverage for their "World's Best Couple" competition.

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Runway Digital

Runway Digital people showcase the potential of the digital world. They have worked with online for many years and instinctively know what works and have experience and research to know what doesn’t.

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Delib

Hello, we’re Delib and we’re a digital democracy company. We help organisations use the internet to connect people with decision-making.

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Econsultancy

Econsultancy is a community where the world’s digital marketing and ecommerce professionals meet to sharpen their strategy, source suppliers, get quick answers, compare notes, help each other out and discover how to doeverything better online.

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Adschool Australia

AdSchool is an industry recognised training program in advertising for people working in the advertising and marketing communication industry.

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