How Quiip builds your community.
And creates a long-term asset.
Don’t worry, if it’s something to do with online community and social media management, we’ve got the skills and experience to help and can create a bespoke solution for you.
We have an experienced team who are waiting to help you with all of your social media and online community management needs. All we need is your brief.
As part of broadcast rights agreements & contractual obligations, FOX SPORTS’ broadcast of the 2017 Melbourne Formula 1 and the 2017 Supercheap Auto Bathurst 1000 were required to carry Channel TEN advertisements during racing. These were shown on a split screen format containing ads and live racing concurrently where required. Due to all other races on the Formula One and Supercars calendars being carried ad-break free during racing, there was some customer expectation of the Australian Grand Prix & Bathurst also being ad-break free during racing. Therefore some adverse responses were anticipated, particularly through social media channels. FOX SPORTS was committed to providing timely and considered responses to customers, so engaged Quiip to manage commentary on the FOX SPORTS Australia and FOX Motorsports Facebook pages.Read Case Study
Cbus, one of Australia's largest public offer Industry Superannuation funds serving the construction, building and allied industries, partnered with Quiip to launch its presence on Facebook and deliver specialist community management and social media services.Read Case Study
Movember engaged Quiip to create and implement a governance strategy, community guidelines, response templates and other required documentation to support the campaign across its global social media channels. Quiip was also engaged to provide community management and moderation services 24/7 throughout the World Suicide Prevention Day campaign.Read Case Study
In an exemplary display of flexibility, Quiip were able to provide energy retailer AGL with an in-house Community Manager for six weeks on just two days notice.
NSW STIPU engaged Quiip to provide online community strategy and community management for Play Safe, a sexual health website for young people providing information on safe sex, condoms, STIs, testing and treatment.Read Case Study
When one of Communicado’s clients was facing a potential crisis, Quiip was engaged to provide after-hours support. Quiip Community Managers monitored the client’s owned channels for mentions of the issue, searched 3rd party forums for any complaints, responded to the affected customers, and logged any mentions of the issue.
Quiip has stepped in to cover Red Engine’s community management needs over the Christmas break for the past two years. This has entailed management of 6-7 brands’ Facebook and Instagram channels - monitoring, responding to any customer queries and complaints as per FAQ documents supplied, escalating any queries not covered by the FAQs to the appropriate customer service contacts, and hiding any spam, profanities, guideline breaches or high risk comments/posts.
beyondblue is a high profile not-for-profit, working to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.Read Case Study
The Gold Coast hosted the XXI Commonwealth Games from 4-18 April 2018.. During this period there was a huge increase in visitors to the area for both the games and the concurrent arts festival program. Quiip was tasked with providing after-hours support for Destination Gold Coast, providing visitors to the area with advice and recommendations, and triaging any enquiries for other stakeholders.
Australia’s number one jobs site looked to us for after-hours social media support and audience engagement. We also monitored for brand risks and helped ensure SEEK met its ASX obligations.Read Case Study
VicHealth focuses on promoting good health and preventing chronic disease. With nearly 22k followers across its social media networks, VicHealth engaged Quiip to develop a robust, long-term social media strategy that is both informative and innovative.
Quiip researched and prepared an online community outreach guide for Nespresso Australia. This included a risk and governance workshop, and the delivery of community management training for Nespresso staff.
Quiip provided Australia's No.1 property site for real estate with a full-time in-house community manager and after-hours support during its massive 2014 brand campaign Australia Lives Here featuring Arnold Schwarzenegger.Read Case Study
Who doesn't love a good TV show? We provided social media support for The Bachelor, which received acclaim for its use of social media. We've also provided out-of-hours community and risk management for the Olympic Winter Games (Sochi 2014).
ReachOut provides young people with information, support, and resources about mental health issues. Quiip has provided strategy, consultancy, online community management, and crisis moderation.Read Case Study
Quiip helped Australia's leading investment manager launch its SMSF community. From strategy and governance to risk management and daily operations, Quiip has been with AMP Capital every step of the way.
"We consider Quiip an experienced specialist partner enabling us to extend our Community Management capabilities 24/7 whilst maintaining the integrity and professional quality of our award-winning social media work."Read Case Study
During the holidays and its delicate transition from a pre- to a post-moderated online community, SANE, a charity helping Australians affected by mental illness, came to Quiip for community management support.
Quiip provided social media monitoring and moderation support across Facebook, Twitter and Google Plus for Australia's largest and most awarded Apple premium reseller. This assisted Next Byte in extending their online customer service coverage.
Quiip helped launch and manage Cbus' Facebook presence, targeting key member demographics for the building and construction industry. This included developing a full moderation guide and contributing to content development and promotion.Read Case Study
Quiip reviewed the BCNA's online community at a time of major transition. After a month-long deep dive into the community operations, Quiip made recommendations designed to help BCNA continue to grow their community.Read Case Study
A charity that supports children and young people with cancer and their families, we provided weekend coverage as well as recommendations for aligning its social media with the broader marketing strategy.
The Australian Community Managers' community boasts over 2200 members. It is a highly active professional network and incredible resource for the community management industry.Read Case Study
JWT is the world’s best-known marketing communications brand, and a true global network, with more than 200 offices in over 90 countries employing nearly 10,000 marketing professionals.
Established in 1993, Social Insights works at the point where the internet, branding, design and marketing interconnect.
Swarm connects Community Managers with the aim of sharing resources, best practices, information and ideas, whilst contributing our voice to the discourse of our digital futures.Read Case Study
Celebrating more than 50 years of service to the community, the Australian Drug Foundation is one of Australia’s leading bodies committed to preventing alcohol and other drug problems.
Quiip came on board to support McCann’s in-house Community Manager, by providing international coverage for their "World's Best Couple" competition.Read Case Study
Runway Digital people showcase the potential of the digital world. They have worked with online for many years and instinctively know what works and have experience and research to know what doesn’t.Read Case Study
Hello, we’re Delib and we’re a digital democracy company. We help organisations use the internet to connect people with decision-making.Read Case Study
Econsultancy is a community where the world’s digital marketing and ecommerce professionals meet to sharpen their strategy, source suppliers, get quick answers, compare notes, help each other out and discover how to doeverything better online.Read Case Study
AdSchool is an industry recognised training program in advertising for people working in the advertising and marketing communication industry.Read Case Study