Having recently crafted community management workshops I’ve distilled thousands of interactions with varied online communities over the last eight or so years into ten simple commandments. Read them here!
Jul 25, 2011
Apr 18, 2011
Ten Mistakes Brands Make on Facebook
Quiip identifies the 10 most common mistakes brands make on Facebook – and provides solutions so you can avoid them! From forcing employee participation through to automated content, make your Facebook page as effective as possible. As a team of Community Managers – we’ve seen it all!
Apr 8, 2010
Five ways to engage your online community
Photo by lululemon athletica. Q. How can I engage the community without being the dominant voice? The analogy of ‘host’ is often used to describe the role of Community Manager. Although it has merit, I think it can be misleading. You are the host in the sense that you provide a venue (platform), but ideally