What does impact does Facebook’s new Timeline for Pages have for Community Managers? How can you use private messaging and pre-moderation to your advantage
Mar 13, 2012
Feb 20, 2012
15 tips for Facebook social media crisis management
Social media has the potential for rapid-spreading catastrophe, so how can you be sure your brand or organisation won’t end up on the ‘epic fail’ side of the fence
Apr 18, 2011
Ten Mistakes Brands Make on Facebook
Quiip identifies the 10 most common mistakes brands make on Facebook – and provides solutions so you can avoid them! From forcing employee participation through to automated content, make your Facebook page as effective as possible. As a team of Community Managers – we’ve seen it all!
Sep 26, 2010
Responding to negative feedback in social media: quick tips
We’ve all heard examples of social media disasters and how they impact brands. Nestle Palm Oil, Motrin Mums, the list goes on. Without a doubt they were handled badly. Yet out of the crisis spotlight brands gets criticised every single second. As a Community Manager or Social Media Manager how should you respond to negative
May 11, 2009
Australian Community Managers' Roundtable
[I was going to apologise as it's been a while since last post, but I've come to the conclusion that as a working mum one should focus on the things we can and do achieve rather than lament those we can't always find the time for... ] I’m proud to announce that Fairfax Digital is