Creating radical flexibility in the workplace can be a “win-win”

As discussions continue globally about the benefits of remote, hybrid and on-site working models, our experiences over the last couple of years at Quiip have strongly reaffirmed our commitment to a remote working model. Quiip has always been a fully remote working team and, with a business which is now 12 years’ young, I was… Continue reading Creating radical flexibility in the workplace can be a “win-win”

ACM & Quiip launch State of Community Management Report 2022

The latest State of Community Management report is out now! Led by Australian Community Managers and supported by Quiip and Higher Logic, this unique industry research is focussed on the online community management profession in Australia.  This is the sixth annual career survey of online community management practitioners in Australia and we’re delighted to share… Continue reading ACM & Quiip launch State of Community Management Report 2022

Quiip’s Client Listening Program delivers outstanding satisfaction results

As Australia’s leading online community agency, Quiip is thrilled to announce that we have achieved an outstanding client satisfaction result again this year. This includes maintaining an exceptionally high average score of over 9 for likelihood to recommend Quiip, with high average scores across all metrics for our performance. The results of our 2022 Client… Continue reading Quiip’s Client Listening Program delivers outstanding satisfaction results

Meet the Team: Kellie

It’s a delight to introduce Senior Community Manager & Assistant Team Lead, Kellie Barnes, who divides her time between Scotland and Australia. We’ve been fortunate enough to have Kellie on the Quiip team for over eight years, where her long-standing career in the community management space is valued by clients and colleagues alike. When did… Continue reading Meet the Team: Kellie

One simple way to fine-tune your social media strategy in 2023

If you’ve made any kind of business-focused resolution for 2023 that involves reinventing your social media, communications or content strategies, this is the perfect time to stop and reflect. Consider this. One of the easiest ways to improve your social media performance and change direction (for the better) is to: Evaluate. Enhance. Evolve. This year… Continue reading One simple way to fine-tune your social media strategy in 2023

Meet the Team: Sophie

When you partner with Quiip you get the opportunity to work with a team of 24 wonderful community and social media managers. All whom bring their own fascinating stories, lives, perspectives and skills to the hive mind. To kick the new year, we’re thrilled to introduce Junior Community Manager, Sophie Burns. When did you join… Continue reading Meet the Team: Sophie

The dark side of dark posts on Facebook

As community managers, moderating from the social media trenches, we are witnessing a concerning, but distinct, decline in the way people behave in the comments. After years of cultivating moderated spaces, it can be a frustrating experience. Read our tips on mitigating brand damage when utilising dark ads. Seasoned community managers find ourselves in a… Continue reading The dark side of dark posts on Facebook

Your guide to the new Australian social media laws

The devastating terror attack in Christchurch, New Zealand put social media at the centre of the terrorism debate. The alleged perpetrator brutally leveraged social media to document and amplify his rationale for the crime and the crime itself. The failings of social media platforms to identify and remove the violent content in a timely manner… Continue reading Your guide to the new Australian social media laws

Tips for building community with Facebook groups

Although Facebook groups are a relatively new addition to the tools and platforms used to build online communities, they are already proving popular with brands keen to foster more peer-to-peer engagement with their networks, rather than social marketing “at” people one way via a Facebook business page. The most successful online communities in the world… Continue reading Tips for building community with Facebook groups

Are you showcasing diversity on social media?

From guest author Margot Alais You don’t realise how important inclusive imagery is, until it smacks you in the face. Growing up and simultaneously struggling with my sexuality, it was hard for me to conceptualise who I was, or where I fit in, because I had next to no representation of gay women—did feminine lesbians… Continue reading Are you showcasing diversity on social media?