Despite their success Facebook and Google+ have gotten very little right in terms of community functionality. As it turns out the bells & whistles largely distract us from having deep and meaningful interactions
Apr 19, 2012
Moderating contentious topics: 5 tips for community managers
Never discuss politics, religion or sex in mixed company … or so the old saying goes. Effective moderation needs to ensure users are able to get their opinions across without inflaming emotion and creating a hostile online environment
Apr 10, 2012
Australia & New Zealand Online Community Managers’ Survey
We’re surveying online community and social media managers because we feel it is important for both organisations and practitioners to have more information and statistics available about this industry
Mar 30, 2012
News Ltd in breach over online user comments
A Federal Court finding that News Limited breached racial discrimination laws in publishing ‘utterly offensive’ user comments should serve as a reminder to publishers of the value and importance of experienced moderators and community managers
Mar 23, 2012
Welcome Delib! UK online consultation company expands to Australia
Delib – the ‘digital democracy’ company that helped the Obama Government run their first crowd-sourcing project and supported the UK Government’s first e-voting pilots – is expanding its operations to Australia