Let us find the solution for you.
Our bespoke training days help solve community and social media problems, while taking your community to the next level.
We’re refreshingly practical.
In addition to training your team, we work in the field ourselves – so we’re up to date on the latest trends, quirks and pitfalls from a community manager’s perspective.
We’re specific to you.
All content in our session is tailored to your organisation, industry and goals. Our consultants are then matched to your business, based on their past experience and specialties.
We’re really mobile.
All training is conducted in-house – so your managers can tend to other priorities, or outside team members can select the specific training modules relevant to them.
We’re well-versed in the industry.
Because we understand how tough this business can be, our like-minded consultants strive to energise your team with the drive to build your community into an asset.
We’re bespoke.
Our personalised training works your biggest problems into the agenda – cutting back time, stress and money.
Risk Training
Mini Risk Workshop
Suitable for low-risk, non-customer-facing clients, with few complaints.
½ Day Training
Risk Essentials
Suitable for medium-risk, customer-facing clients, who receive regular complaints and experience occasional crises.
1 Day Training
Advanced Risk Masterclass
Suitable for medium to high-risk, customer-facing clients, who receive regular complaints and/or deal with sensitive issues like health and finance
2 Day Training
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Community and Social Media Training
Community
Management 101
Suitable for clients who understand the value of building a community as a long-term asset.
1 Day Training
Social Media 101
Suitable for clients with minimal social media presence and/or experience, seeking to safely and sustainably invest in an online communication strategy.
1 Day Training
Community Content and Strategy Masterclass
Suitable for clients with an understanding of current platforms and social media policies in place, seeking to develop a sustainable content strategy.
2 Day Training
Customer Service for Social Media
Suitable for clients with current platforms and channels in place, focusing on best practice, tone of voice refinement and solving issues within the platforms.
1 Day Training
Social Media Training for Customer Service Staff
Suitable for clients who haven’t worked on social media previously and don’t have established platforms or channels. This is an introductory training.
1 Day Training
Resilience Training for Community & Social Media Managers
Suitable for clients for Social Media and Community managers. This focuses on buidling resilience online, reducing stress and staff burn-out.
1 Day Training
Mentoring
Suitable for community managers working in teams of less than three, seeking to enhance personal development and community management learning.
2 – 3 Hour Training
Advanced Mentoring
Suitable for community managers with more than two years’ experience, seeking to enhance personal development and community management understanding.
2 – 3 Hour Training
See something you’re interested in?
We’d love to unpack it with you.