Informed thought leadership pieces and practical tips.

Here’s how we navigate the ins and outs of the online world.


Community Manager Advancement Day 2020

January 27 is Community Manager Advancement Day (formerly known as Community Manager Appreciation Day). The theme for CM...

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A guide to using trigger warnings in your online community

Trigger warnings are a heads up that certain content may negatively affect some people. They range in style from a discl...

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Christmas checklist for online community managers

Tick these tasks off to prepare your online community for the festive season each year. The tinsel comes out, the carols...

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Community trends for 2020

Quiip CEO Alison Michalk joined other global community leaders in contributing to the Vanilla 2020 Community Predict...

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Succession planning for your community

Eventually, you and your online community will part ways. You’ll move on to a new role or chapter in your professi...

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What roles can a company play in a Community?

When a company launches a community, or if they choose to support an existing community, they should have an idea about ...

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Hiring a community manager? Don’t do this.

Online community management is a growing occupation and more organisations are looking to engage community head-count in...

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Reasons to invest in an owned community

A good social media presence is an ongoing dialogue between your business and your followers. But it rarely moves to the...

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