Informed thought leadership pieces and practical tips.

Here’s how we navigate the ins and outs of the online world.


Tips for community managing virtual events

We’re running more digital-first events than ever, and there’s some great advice out there about how to prepare and ...

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6 questions to ask if engagement is down

Engagement is fluid and even in a highly active, effective online community, it will flux over time. But if you’re...

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Tips & resources for remote working

As we all adjust to a future of remote working, distributed teams, and radical flexibility – many for the first ti...

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Remote work vs. radical flexibility. What’s the difference?

When was the last time you had a great idea? I’ll take a bet that it wasn’t at your desk, or even in a meeting, even...

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Managing Coronavirus in your community

The Coronavirus (COVID-19) pandemic is dominating the news and breeding anxiety worldwide. It’s no different in Au...

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Community Manager Advancement Day 2020

January 27 is Community Manager Advancement Day (formerly known as Community Manager Appreciation Day). The theme for CM...

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A guide to using trigger warnings in your online community

Trigger warnings are a heads up that certain content may negatively affect some people. They range in style from a discl...

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Christmas checklist for online community managers

Tick these tasks off to prepare your online community for the festive season each year. The tinsel comes out, the carols...

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