Informed thought leadership pieces and practical tips.

Here’s how we navigate the ins and outs of the online world.


How to reduce the carbon footprint of your online community

Just like offline communities, where there are people there is energy – and that energy both draws on, and leaves an i...

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Is your online community healthy?

What does the word ‘health’ mean when it comes to online community? The best way to think of it is the existential s...

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Talking platform governance & ‘growing up’ at Swarm 2019

It’s time for community management to enter the C-suite in Australia and catch up to its international peers. That was...

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It’s time we started building healthier workplaces

If you’ve struggled with your mental health as a social media or community manager you are not alone. The most recent...

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The importance of social media moderation goes far beyond defamation liability

The recent ruling in the Dylan Voller defamation trial, that companies should be held liable for the activity of commen...

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2019 Australian Community Managers Career Survey: room for greater impact

The 2019 Australian Community Managers Career Survey – the third annual survey of the sector – has revealed an ...

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Why it’s time to stop undervaluing social media managers

Now hiring: Writer, social strategist, graphic designer, campaign manager, project manager, community manager, SEO expe...

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Why banning anonymous comments won’t make the internet better

As the dust settles on Justice Rothman’s ruling in the Dylan Voller defamation case, publishers face a major challeng...

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