Informed thought leadership pieces and practical tips.

Here’s how we navigate the ins and outs of the online world.


It’s time we started building healthier workplaces

If you’ve struggled with your mental health as a social media or community manager you are not alone. The most recent...

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The importance of social media moderation goes far beyond defamation liability

The recent ruling in the Dylan Voller defamation trial, that companies should be held liable for the activity of commen...

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2019 Australian Community Managers Career Survey: room for greater impact

The 2019 Australian Community Managers Career Survey – the third annual survey of the sector – has revealed an ...

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Why it’s time to stop undervaluing social media managers

Now hiring: Writer, social strategist, graphic designer, campaign manager, project manager, community manager, SEO expe...

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Why banning anonymous comments won’t make the internet better

As the dust settles on Justice Rothman’s ruling in the Dylan Voller defamation case, publishers face a major challeng...

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Managing social media during the Federal Election

It’s on! Are you social media teams ready to face their audiences during the lead up to the May 18 Federal Election? ...

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Your guide to the new Australian social media laws

The devastating terror attack in Christchurch, New Zealand put social media at the centre of the terrorism debate. The a...

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Responding to tragic events on social media

The recent mass shooting in Christchurch, New Zealand, is a sombre reminder that we live in a world where violence and t...

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