Informed thought leadership pieces and practical tips.

Here’s how we navigate the ins and outs of the online world.


Managing Coronavirus in your community

The Coronavirus (COVID-19) pandemic is dominating the news and breeding anxiety worldwide. It’s no different in Au...

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Community Manager Advancement Day 2020

January 27 is Community Manager Advancement Day (formerly known as Community Manager Appreciation Day). The theme for CM...

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A guide to using trigger warnings in your online community

Trigger warnings are a heads up that certain content may negatively affect some people. They range in style from a discl...

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Christmas checklist for online community managers

Tick these tasks off to prepare your online community for the festive season each year. The tinsel comes out, the carols...

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Community trends for 2020

Quiip CEO Alison Michalk joined other global community leaders in contributing to the Vanilla 2020 Community Predict...

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Succession planning for your community

Eventually, you and your online community will part ways. You’ll move on to a new role or chapter in your professi...

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What roles can a company play in a Community?

When a company launches a community, or if they choose to support an existing community, they should have an idea about ...

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Hiring a community manager? Don’t do this.

Online community management is a growing occupation and more organisations are looking to engage community head-count in...

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