An industry pioneer with more than 10 years experience working with online communities, Alison is a respected industry leader, engaging speaker, widely published commentator and sought-after trainer in the areas of social media, online community governance, management, moderation and engagement.
With her finger on the online pulse, Alison founded Quiip after identifying a need for online community management and social media services that minimised risks (including liability and brand reputation) and maximised user engagement. She has built a world-class team of community managers who provide private, public and non-profit sector clients with 24/7 services.
In addition to founding Quiip (2010) and Swarm (2011), Alison established the Australian Community Managers’ Group in 2008. It now has more than 2200 members in Australia and NZ.
As a sought-after commentator and expert in online community management, Alison has shared her insights at speaking engagements ranging from the Australian Museum’s Innovations Sessions and Munbrella 360 to guest lectures at Sydney’s AdSchool.
Alison’s experience building and managing online communities extends from start-ups through to large corporations and government departments. Prior to launching Quiip, Alison led a team of 30 moderators managing over 180 forums as community manager for Australia’s largest parenting website, Fairfax Digital’s Essential Baby.
Alison is passionate about new models of business and the future of work. Quiip operates as a decentralised distributed company with highly flexible workplace practices. Alison also speaks on topics such as building companies and culture with virtual teams.
When she is not working, Alison enjoys out-of-city living on the Central Coast and raising two boys. She also enjoys meditating, supporting charity:water and Amnesty International, playing Scrabble, and immersing herself in social and tech.
The Australian Community Managers' community boasts over 2200 members. It is a highly active professional network and incredible resource for the community management industry.Read Case Study
swarm connects Community Managers with the aim of sharing resources, best practices, information and ideas, whilst contributing our voice to the discourse of our digital futures.Read Case Study
I'm the CEO and Founder of Quiip, a global leader in online community management and moderation services.
I'm a specialist in social media and online community, and I make sure everything is better than expected.
I believe in human relationships, old fashioned marketing principles and Future of Work.
I'm one of Quiip's most versatile, experienced community managers and a talented copywriter.
I grow big communities, develop interactive Facebook apps and manage social advertising campaigns.
I help small businesses understand how to use social media in their marketing strategy.
I have a natural ability to create content and engaging social personas, which I use to actively connect with online communities and build brands.
I am a passionate digital marketer and graphic designer, with experience including content production, social media strategy development and community management.
I am a social and digital media specialist, fluent in the generation of engaging content, community management, and social media analysis.
I love working with communities full of passionate fans, who are completely engaged and switched on.
I'm a social media and community manager, copywriter, and online content creator.
I am a career communicator and avid believer in the two-way-conversation between organisations and their communities.
I constantly strive to achieve, and love learning, mentoring and educating others about all things social media.
I am a community manager who uses online platforms to connect, engage and uplift communities and the individuals within them.
I develop strategy and governance for online communities and social networks.
I'm passionate about mental health and am experienced with managing highly sensitive communities.