Alison Michalk


Meet Alison Michalk

Alison Michalk is CEO and Founder of Quiip, a global leader in online community management and moderation services; and co-founder of Swarm, the world’s first online community management conference.

An industry pioneer with more than 10 years experience working with online communities, Alison is a respected industry leader, engaging speaker, widely published commentator and sought-after trainer in the areas of social media, online community governance, management, moderation and engagement.

With her finger on the online pulse, Alison founded Quiip after identifying a need for online community management and social media services that minimised risks (including liability and brand reputation) and maximised user engagement. She has built a world-class team of community managers who provide private, public and non-profit sector clients with 24/7 services.

In addition to founding Quiip (2010) and Swarm (2011), Alison established the Australian Community Managers’ Group in 2008. It now has more than 2200 members in Australia and NZ.

As a sought-after commentator and expert in online community management, Alison has shared her insights at speaking engagements ranging from the Australian Museum’s Innovations Sessions and Munbrella 360 to guest lectures at Sydney’s AdSchool.

Alison’s experience building and managing online communities extends from start-ups through to large corporations and government departments. Prior to launching Quiip, Alison led a team of 30 moderators managing over 180 forums as community manager for Australia’s largest parenting website, Fairfax Digital’s Essential Baby.

Alison is passionate about new models of business and the future of work. Quiip operates as a decentralised distributed company with highly flexible workplace practices. Alison also speaks on topics such as building companies and culture with virtual teams.

When she is not working, Alison enjoys out-of-city living on the Central Coast and raising two boys. She also enjoys meditating, supporting charity:water and Amnesty International, playing Scrabble, and immersing herself in social and tech.

Projects Alison Michalk has worked on

Australian Community Managers

& Community Management

The Australian Community Managers' community boasts over 2200 members. It is a highly active professional network and incredible resource for the community management industry.

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Swarm Conference

Advanced training & workshops, Community Management, Live Event Twitter Coverage & Website Management

Swarm connects Community Managers with the aim of sharing resources, best practices, information and ideas, whilst contributing our voice to the discourse of our digital futures.

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Meet the team

Alison Michalk


I'm the CEO and Founder of Quiip, a global leader in online community management and moderation services.

Julie Delaforce

General Manager

I'm a specialist in social media and online community, and I make sure everything is better than expected.

Lauren Piro

Team Lead & Community Consultant

I'm one of Quiip's most versatile, experienced community managers and a talented copywriter.

Larah Kennedy

Team Lead & Community Consultant

I grow big communities, develop interactive Facebook apps and manage social advertising campaigns.

Kellie Barnes

Senior Community Manager

I help small businesses understand how to use social media in their marketing strategy.

Dan Stork

Community Manager

I am a passionate digital marketer and graphic designer, with experience including content production, social media strategy development and community management.

Rachel Beaney

Senior Community Manager

I am a social and digital media specialist, fluent in the generation of engaging content, community management, and social media analysis.

Erin Tierney

Community Consultant

I love working with communities full of passionate fans, who are completely engaged and switched on.

Lani Bagley

Community Manager

I'm a social media and community manager, copywriter, and online content creator.

Danielle Schwerin

Community Manager

I am a career communicator and avid believer in the two-way-conversation between organisations and their communities.

Jay Batten

Senior Community Manager

I constantly strive to achieve, and love learning, mentoring and educating others about all things social media.