Quiip knows communities.

We partner with Australia's leading brands for online community and social media success.

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Quiip is now B Corp™ certified!

At Quiip we believe the future of business involves re-defining success.

We are committed to being a “force for good” through social and environmental best practice. At Quiip this includes how we treat our employees, care for the environment, support non-profits and contribute to creating and managing safe and welcome spaces online.

 

Call on Australia’s most experienced community managers

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Build and Grow Your Business

Successful communities are aligned with business, marketing and PR objectives. Quiip can help you develop an effective online community strategy, refresh an existing community or build a new one from scratch.

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Protect Your Brand Reputation

Trolls, threats, personal disclosures, graphic images, legal and compliance issues. Whatever it is, we know how to protect your community and your brand from the more troubling aspects of the digital world.

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engage-and-support-your-community

Engage and Support Your Community

We’ll help you build successful communities across forums, blogs, Facebook, Twitter and social media. We offer business and after-hours support to maximise engagement and minimise risk in your communities.

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home-page-build-and-grow-business

Build and Grow Your Business

Successful communities are aligned with business, marketing and PR objectives. Quiip can help you develop an effective online community strategy, refresh an existing community or build a new one from scratch.

Read More

protect-reputation

Protect Your Brand Reputation

Trolls, threats, personal disclosures, graphic images, legal and compliance issues. Whatever it is, we know how to protect your community and your brand from the more troubling aspects of the digital world.

Read More

engage-and-support-your-community

Engage and Support Your Community

We’ll help you build successful communities across forums, blogs, Facebook, Twitter and social media. We offer business and after-hours support to maximise engagement and minimise risk in your communities.

Read More

Our Recent Accolades

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Got a question or challenge?

Are you building an online community, or need social media support out-of-hours? From training to governance to content production, let’s talk. We're here to help.

Get in touch

Social Media Planning Guide 2017

Do you need help planning your social media? Take a look at our guide for Social Media Planning in 2017.

Download now

Trusted By

Our Clients

Fox Sports

As part of broadcast rights agreements & contractual obligations, FOX SPORTS’ broadcast of the 2017 Melbourne Formula 1 and the 2017 Supercheap Auto Bathurst 1000 were required to carry Channel TEN advertisements during racing. These were shown on a split screen format containing ads and live racing concurrently where required. Due to all other races on the Formula One and Supercars calendars being carried ad-break free during racing, there was some customer expectation of the Australian Grand Prix & Bathurst also being ad-break free during racing. Therefore some adverse responses were anticipated, particularly through social media channels. FOX SPORTS was committed to providing timely and considered responses to customers, so engaged Quiip to manage commentary on the FOX SPORTS Australia and FOX Motorsports Facebook pages.

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Launching a social media presence and mitigating risk with Cbus

Cbus, one of Australia's largest public offer Industry Superannuation funds serving the construction, building and allied industries, partnered with Quiip to launch its presence on Facebook and deliver specialist community management and social media services.

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Movember

Movember engaged Quiip to create and implement a governance strategy, community guidelines, response templates and other required documentation to support the campaign across its global social media channels. Quiip was also engaged to provide community management and moderation services 24/7 throughout the World Suicide Prevention Day campaign.

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AGL

In an exemplary display of flexibility, Quiip were able to provide energy retailer AGL with an in-house Community Manager for six weeks on just two days notice.

NSW Health - Play Safe community strategy and management

NSW STIPU engaged Quiip to provide online community strategy and community management for Play Safe, a sexual health website for young people providing information on safe sex, condoms, STIs, testing and treatment.

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Communicado

When one of Communicado’s clients was facing a potential crisis, Quiip was engaged to provide after-hours support. Quiip Community Managers monitored the client’s owned channels for mentions of the issue, searched 3rd party forums for any complaints, responded to the affected customers, and logged any mentions of the issue.

RedEngine Agency

Quiip has stepped in to cover Red Engine’s community management needs over the Christmas break for the past two years. This has entailed management of 6-7 brands’ Facebook and Instagram channels - monitoring, responding to any customer queries and complaints as per FAQ documents supplied, escalating any queries not covered by the FAQs to the appropriate customer service contacts, and hiding any spam, profanities, guideline breaches or high risk comments/posts.

beyondblue

beyondblue is a high profile not-for-profit, working to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

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Destination Gold Coast

The Gold Coast hosted the XXI Commonwealth Games from 4-18 April 2018.. During this period there was a huge increase in visitors to the area for both the games and the concurrent arts festival program. Quiip was tasked with providing after-hours support for Destination Gold Coast, providing visitors to the area with advice and recommendations, and triaging any enquiries for other stakeholders.

After-hours community management for SEEK

Australia’s number one jobs site looked to us for after-hours social media support and audience engagement. We also monitored for brand risks and helped ensure SEEK met its ASX obligations.

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VicHealth

VicHealth focuses on promoting good health and preventing chronic disease. With nearly 22k followers across its social media networks, VicHealth engaged Quiip to develop a robust, long-term social media strategy that is both informative and innovative.

Nespresso

Quiip researched and prepared an online community outreach guide for Nespresso Australia. This included a risk and governance workshop, and the delivery of community management training for Nespresso staff.

REA Group

Quiip provided Australia's No.1 property site for real estate with a full-time in-house community manager and after-hours support during its massive 2014 brand campaign Australia Lives Here featuring Arnold Schwarzenegger.

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Network Ten

Who doesn't love a good TV show? We provided social media support for The Bachelor, which received acclaim for its use of social media. We've also provided out-of-hours community and risk management for the Olympic Winter Games (Sochi 2014).

Reach Out

ReachOut provides young people with information, support, and resources about mental health issues. Quiip has provided strategy, consultancy, online community management, and crisis moderation.

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AMP Capital

Quiip helped Australia's leading investment manager launch its SMSF community. From strategy and governance to risk management and daily operations, Quiip has been with AMP Capital every step of the way.

DDB

"We consider Quiip an experienced specialist partner enabling us to extend our Community Management capabilities 24/7 whilst maintaining the integrity and professional quality of our award-winning social media work."

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SANE

During the holidays and its delicate transition from a pre- to a post-moderated online community, SANE, a charity helping Australians affected by mental illness, came to Quiip for community management support.

Next Byte

Quiip provided social media monitoring and moderation support across Facebook, Twitter and Google Plus for Australia's largest and most awarded Apple premium reseller. This assisted Next Byte in extending their online customer service coverage.

CBUS Super Fund

Quiip helped launch and manage Cbus' Facebook presence, targeting key member demographics for the building and construction industry. This included developing a full moderation guide and contributing to content development and promotion.

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Breast Cancer Network Australia

Quiip reviewed the BCNA's online community at a time of major transition. After a month-long deep dive into the community operations, Quiip made recommendations designed to help BCNA continue to grow their community.

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Redkite

A charity that supports children and young people with cancer and their families, we provided weekend coverage as well as recommendations for aligning its social media with the broader marketing strategy.

Australian Community Managers

The Australian Community Managers' community boasts over 2200 members. It is a highly active professional network and incredible resource for the community management industry.

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JWT

JWT is the world’s best-known marketing communications brand, and a true global network, with more than 200 offices in over 90 countries employing nearly 10,000 marketing professionals.

Social Insights

Established in 1993, Social Insights works at the point where the internet, branding, design and marketing interconnect.

Swarm Conference

Swarm connects Community Managers with the aim of sharing resources, best practices, information and ideas, whilst contributing our voice to the discourse of our digital futures.

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Australian Drug Foundation's Somazone and ADIN

Celebrating more than 50 years of service to the community, the Australian Drug Foundation is one of Australia’s leading bodies committed to preventing alcohol and other drug problems.

McCann Worldgroup

Quiip came on board to support McCann’s in-house Community Manager, by providing international coverage for their "World's Best Couple" competition.

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Runway Digital

Runway Digital people showcase the potential of the digital world. They have worked with online for many years and instinctively know what works and have experience and research to know what doesn’t.

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Delib

Hello, we’re Delib and we’re a digital democracy company. We help organisations use the internet to connect people with decision-making.

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Econsultancy

Econsultancy is a community where the world’s digital marketing and ecommerce professionals meet to sharpen their strategy, source suppliers, get quick answers, compare notes, help each other out and discover how to doeverything better online.

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Adschool Australia

AdSchool is an industry recognised training program in advertising for people working in the advertising and marketing communication industry.

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Recent Posts from the Blog

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Social Media News – June 2018

Dan talks about Social Media

Facebook The Digital News Report has shown that young people are increasingly losing trust in Facebook and turning to WhatsApp, Instagram and other platforms for their news. This is corroborated by further research from the Pew Institue that states Facebook usage for 13-17-year-olds is down 71% from three years ago. YouTube boasted the highest usage rate […]