Quiip’s Client Listening Program delivers outstanding satisfaction results

by Larah Kennedy February 21, 2023

As Australia’s leading online community agency, Quiip is thrilled to announce that we have achieved an outstanding client satisfaction result again this year. This includes maintaining an exceptionally high average score of over 9 for likelihood to recommend Quiip, with high average scores across all metrics for our performance.

The results of our 2022 Client Listening Program reflect the dedication and passion of our team for providing the best possible support and guidance to our partners for their online community and social media efforts. We are always aiming to deliver value for our partners, whether we are undertaking after-hours community management, developing social media strategy, managing campaigns or advising on online community establishment or growth.

As our CEO Alison Michalk states, “We’re delighted to have achieved these results as they are a genuine testament to the trust that our partners place in us, and are very grateful for the detailed feedback received. I’m also particularly proud to see that our team continue to be perceived as knowledgeable, experts in their field, warm, helpful and responsive.”   

Our partners come from a wide range of sectors including health care, education, financial services, government, not-for-profit and retail, and we are proud to be helping them achieve their business and strategic communications goals.

At Quiip, we undertake our Client Listening Program annually in order to measure, evaluate and enhance our performance. We understand the importance of measuring partner satisfaction and loyalty, and the program continues to provide us valuable insights including the likelihood of recommending our services to others.

As a certified B Corporation, we are also passionate about delivering a positive impact for all our partners and seek feedback across the areas of services, performance, people, business systems and social impact. 

At Quiip, we are striving to continue learning and growing, and this continuous improvement is only possible through the support of our partners whose feedback will continue to guide our efforts during 2023.

Thank you to all our amazing partners for their trust and support during the past year, and a very special welcome on board to our new partners, as we work together to connect, protect and support communities online.