Here’s why we’re different.

We’re refreshingly practical.

In addition to training your team, we work in the field ourselves – so we’re up to date on the latest trends, opportunities and challenges for online community and social media management.

We’re specific to you.

All content in our sessions is tailored to your business or organisation, sector and goals. Our consultants are also matched to your business, based on their past experience and professional expertise.

We offer face-to-face and virtual training.

We can come to you to provide in-house training and optimise team engagement. Or we can deliver our workshops virtually, ensuring flexibility and supporting distributed teams.

We’re well-versed in the industry.

Because we understand how tough this business can sometimes be, our consultants strive to energise and support your team to help you grow your community and deliver strategic outcomes.

We’re bespoke.

Our tailored training programs will work your biggest problems and opportunities into the agenda – cutting back time, stress and money. And our 1:1 mentoring program is designed just for you.

Risk Management Training

Risk Essentials Workshop

Half-day workshop covering the essentials of online risk management for social media and community management teams.

½ Day Training

Risk Management Masterclass

Full-day training program for businesses and organisations who understand the risks associated with social media & online community management, and want to support your team to manage reputation, grow community engagement, mitigate risk and enable crisis management.

1 Day Training

Tailored Risk Training

Risk training can be tailored to your needs. If you are engaging Quiip to develop an online risk management framework for your brand or organisation, we would also recommend supporting implementation with team training.

Customised to your needs

Social Media & Online Community Training

Online Community 101

Full-day workshop to empower your team to build and grow your online community. We’ll equip you with key principles and practical insights to help build, manage & engage a community as a long-term asset.

 

1 Day Training

Social Media Strategy Workshop

One-day workshop designed to support you to identify your social media goals & objectives, consider your target audience & content approach, grow community engagement, and deliver strategic outcomes for your business or organisation.

1 Day Training

Community Strategy Workshop

One-day workshop designed to help you build or grow your online community. Identify your goals & objectives, understand  member & business needs, explore the Quiip framework for community building, and align your team to deliver online community success.

1 Day Training

Building Successful Facebook Groups

Starting or managing a Facebook Group? This one-day workshop will equip you with the key principles, knowledge and practical advice to build, maintain and grow a successful Facebook Group.

1 Day Training

Customer Service for Social Media Training

Tailored half-day or full-day training sessions to support your team to manage customer engagement and deliver effective customer care via social media. Includes understanding the differences in customer service via social media, online community building principles, identifying risks, and moderator tools & resources.

1/2 Day or 1 Day Training

Resilience Training for Social Media & Community Managers

Designed for digital professionals including social media & online community managers, specialists and teams. This dedicated workshop supports you to build resilience when managing online communities, reduce stress, and maintain a safe, supportive team environment.

3 hours

Mentoring Program

1:1 weekly, fortnightly or monthly sessions to support social media & online community managers with on-the-job learning and professional development.

Customised to your needs.

See something you’re interested in?

We’d love to unpack it with you.

LET’S CHAT