As a brand or organisation you might think a suicidal or distressed post won’t appear on your facebook page or array of social channels. But when it’s 10pm and a user sends a distressing snapchat to your brand account, what do you do? These types of posts will catch you off guard if you’re not… Continue reading 15 tips for people in distress online
There are many risks beyond social media crises that are potentially destructive. Building a community is a long-term asset and community managers must understand the risks.
Online communities play a very real and important role in an increasing number of people’s lives. Communities often form bridges to isolated individuals, be it geographic or social isolation. As taboo as it may be, as a Community Manager you must be prepared to help your community deal with a suicide threat. As with all… Continue reading How to deal with a suicide threat in an online community