The recent news that Facebook may roll out nested comments is as a long-awaited step towards ‘community’. What does this mean for peer-to-peer relationships and how will it impact community managers?
Author: Alison Michalk
Risks and online communities: your 5 biggest threats
There are many risks beyond social media crises that are potentially destructive. Building a community is a long-term asset and community managers must understand the risks.
When should you pre-moderate online community content?
In the world of online content moderation there are generally two approaches. Pre-moderation and post-moderation. Post-moderation is generally considered best practice for the majority of community and content types as it instills trust, allows for free-flowing dialogue, and fosters self-governance. So when should you consider pre-moderating content? A recent blog post by Community Manager Philip… Continue reading When should you pre-moderate online community content?
How to deal with a suicide threat in an online community
Online communities play a very real and important role in an increasing number of people’s lives. Communities often form bridges to isolated individuals, be it geographic or social isolation. As taboo as it may be, as a Community Manager you must be prepared to help your community deal with a suicide threat. As with all… Continue reading How to deal with a suicide threat in an online community
How to develop online community guidelines
Online community guidelines are the very foundation of your community. They are both your shield and your weapon when you go into battle to protect your community! Spend time – with your community – and get them right. Here are our tips.