Empathy, defined as the ability to understand the feelings or emotions of another; often described as putting yourself in someone else’s shoes, can be incredibly helpful in online community management, both for team leaders and for moderators on the frontline. Not only does empathy help community leaders to better understand their team and provide effective… Continue reading Cultivating Empathy in Online Communities
Category: Community Management
2023 ACM State of Community Management Report Round Up
Quiip is thrilled to sponsor the seventh annual ANZ State of Community Management Report. A big thank you to Venessa Paech of Australian Community Managers for conducting this research, and compiling these findings for the benefit of our industry. Let’s jump right into the key takeaways. 81% of community professionals are female Since the survey’s… Continue reading 2023 ACM State of Community Management Report Round Up
Meet the Team: Gaya
At Quiip we have over 24 community managers based around Australia, and the globe. We love having the opportunity to dive into their insights and stories, and we look forward to introducing everyone across 2023. In this edition we meet Community Manager, Gaya. When did you join Quiip, and what led you to Quiip?I first… Continue reading Meet the Team: Gaya
Swarm Conference 2023 Wrap
After four long years, Swarm Conference finally made an in-person comeback! It was a fantastic opportunity to meet up with all our fellow community managers and listen to many inspiring speakers.The schedule was jam-packed, and whether you joined the conference in person or online, it was an amazing experience filled with valuable community management knowledge.… Continue reading Swarm Conference 2023 Wrap
Artificial Intelligence and Community Management
As Generative AI continues to take the digital world by storm, Quiip investigates when and where it can be used in the community management pipeline. What is AI and Generative AI? Artificial intelligence (AI) is essentially the ability for machines and software to perform the functions we usually associate with human intelligence. Generative AI, the type… Continue reading Artificial Intelligence and Community Management
Embracing Community Based Marketing with Michelle Goodall
As businesses increasingly recognise the value of online communities, marketing and community management teams can work together to build communities and grow impact.When Michelle Goodall, CMO at Guild, presented on community based marketing at last year’s Swarm conference, it was an inspiring summary of how marketing and community management disciplines can be aligned to achieve… Continue reading Embracing Community Based Marketing with Michelle Goodall
Taking Action Against Racism in Online Communities
As Australia approaches our first referendum in over 20 years, registered voters will be asked to decide on a constitutionally recognised First Nations Voice to Parliament. Australians are increasingly turning towards social media as a source of news and information, and with this comes an increase in public discussions – not all of it nice.… Continue reading Taking Action Against Racism in Online Communities
Meet the Team: Dan
At Quiip we have over 24 community managers based around Australia, and the globe. We love having the opportunity to dive into their insights and stories, and we look forward to introducing everyone across 2023. In this edition we meet Community Manager, Dan. When did you join Quiip, and what led you to Quiip?I joined… Continue reading Meet the Team: Dan
Meet the Team: Will
In this edition of our Meet the Team series, we meet Community Manager Will Barber. When you partner with Quiip you get the opportunity to work with a team of 24 wonderful community and social media managers. All whom bring their own fascinating stories, lives, insights and experience to the hive mind. When did you… Continue reading Meet the Team: Will
Automating member journeys? Remember, no one-size fits all
Natasha Consolie, Community Manager, Quiip There is no one-size fits all when it comes to automating your member journeys. It’s important to complement your community management expertise and efforts, and personalise messages that address the specific needs of your individual members. Olena Lima, founder of MemberBoat, led an “Automating Member Journeys” workshop during the 2022… Continue reading Automating member journeys? Remember, no one-size fits all