Tackling the current state of social The rise in hate speech, misinformation and disinformation is creating an increasingly challenging environment for social media and community managers, both in Australia and globally. With nearly 80% of the Australian population using social media, evidence of growing bot & coordinated activity and high-volume comment loads, social media professionals… Continue reading Resilience tactics for social media professionals
Tag: moderation
Navigating the Mental Health Impacts of Social Media
Social media has become an integral part of our daily lives, but its impact on mental health is a growing concern. Quiip’s General Manager, Larah Kennedy, recently joined podcast host Andrés López-Varela, Julian Pace (founder of Happiness Co) and Tess Palmyre (co-founder of Brandable) to discuss tools & approaches for addressing the risks. In Episode… Continue reading Navigating the Mental Health Impacts of Social Media
The Challenges of Moderating Online Communities during the 2023 Voice Referendum in Australia
One year on from the 2023 Voice to Parliament referendum, we wanted to reflect on our learnings and experiences from moderating social media channels that were directly and indirectly involved in sharing information about the referendum. The aim of the Voice to Parliament referendum was to constitutionally recognise Aboriginal and Torres Strait Islander peoples by… Continue reading The Challenges of Moderating Online Communities during the 2023 Voice Referendum in Australia
Transitioning to a New Social Media Tool
Social media management platforms are designed to make our lives as community managers easier, but when you’re faced with changing platforms, quite often that ease goes out the window. The added stress of community, marketing and customer service dependencies, can make the whole process overwhelming and downright frightening. Luckily, there are a number of ways… Continue reading Transitioning to a New Social Media Tool
Cultivating Empathy in Online Communities
Empathy, defined as the ability to understand the feelings or emotions of another; often described as putting yourself in someone else’s shoes, can be incredibly helpful in online community management, both for team leaders and for moderators on the frontline. Not only does empathy help community leaders to better understand their team and provide effective… Continue reading Cultivating Empathy in Online Communities
Five Alternatives to Twitter/X for Building Community
Since Elon Musk’s takeover of Twitter in 2022, communities have fractured and community builders have found themselves in a challenging position. Do we stay on the platform now known as X, watching as Elon continues to deliver bad takes and advertisers pull out? Or do we start again, moving to a new platform and hope… Continue reading Five Alternatives to Twitter/X for Building Community
Taking Action Against Racism in Online Communities
As Australia approaches our first referendum in over 20 years, registered voters will be asked to decide on a constitutionally recognised First Nations Voice to Parliament. Australians are increasingly turning towards social media as a source of news and information, and with this comes an increase in public discussions – not all of it nice.… Continue reading Taking Action Against Racism in Online Communities
The dark side of dark posts on Facebook
As community managers, moderating from the social media trenches, we are witnessing a concerning, but distinct, decline in the way people behave in the comments. After years of cultivating moderated spaces, it can be a frustrating experience. Read our tips on mitigating brand damage when utilising dark ads. Seasoned community managers find ourselves in a… Continue reading The dark side of dark posts on Facebook
How to shut down an online community gracefully
Australian financial brand The Barefoot Investor made uncharacteristically unwelcome news earlier this year when it retired its membership program and closed its online community. Founder Scott Pape is launching a new offering that requires the change, but community members said they felt disrespected and left in the lurch about the way it was handled. There… Continue reading How to shut down an online community gracefully
15 tips for people in distress online
As a brand or organisation you might think a suicidal or distressed post won’t appear on your facebook page or array of social channels. But when it’s 10pm and a user sends a distressing snapchat to your brand account, what do you do? These types of posts will catch you off guard if you’re not… Continue reading 15 tips for people in distress online