A risk management matrix is a tool organisations use to identify, assess, and mitigate potential risks associated with their online presence. Online environments are dynamic and crises can escalate quickly — causing significant impacts on organisational reputation. A matrix encourages a proactive approach by anticipating potential risks instead of responding to them after they have… Continue reading Mastering uncertainty: Why you should have a risk management matrix
Category: Risk
The dark side of dark posts on Facebook
As community managers, moderating from the social media trenches, we are witnessing a concerning, but distinct, decline in the way people behave in the comments. After years of cultivating moderated spaces, it can be a frustrating experience. Read our tips on mitigating brand damage when utilising dark ads. Seasoned community managers find ourselves in a… Continue reading The dark side of dark posts on Facebook
The Voller ruling: what it means for social media management
What does the Dyan Voller defamation ruling mean for businesses using social media and social media managers looking after those platforms?
Why banning anonymous comments won’t make the internet better
As the dust settles on Justice Rothman’s ruling in the Dylan Voller defamation case, publishers face a major challenge. While responsible for libelous comments left on their own websites, this ruling sets the precedent that publishers will be responsible for comments left on platforms like Facebook. This is a problem. Publishers – and their followers… Continue reading Why banning anonymous comments won’t make the internet better
The role of social media in spreading fake news
Fake news is a term we have heard a lot in the past two years, especially as Donald Trump campaigned, rose to power and took office in the U.S. This term has now spread internationally and has been cited as an influence in local elections the world over, from the UK to Germany. Collins dictionary… Continue reading The role of social media in spreading fake news