Six things we learned from the 2021 ACM State of Community report

The community management industry as a standalone discipline is still relatively new in Australia, making it difficult for community managers to understand their space in the ecosystem and benchmark their salary, title and job conditions.  The annual Australian Community Managers State of Community Management Survey, originally launched in 2015, attempts to address this data gap… Continue reading Six things we learned from the 2021 ACM State of Community report

How to shut down an online community gracefully

Australian financial brand The Barefoot Investor made uncharacteristically unwelcome news earlier this year when it retired its membership program and closed its online community. Founder Scott Pape is launching a new offering that requires the change, but community members said they felt disrespected and left in the lurch about the way it was handled. There… Continue reading How to shut down an online community gracefully

The risk of solo community management

Does all your company’s social media sit with just one Community Manager? Cue the alarm bell! The 2018 Australian Community Managers Career Survey showed that 38 per cent of organisations have one or fewer people dedicated to managing their always-on social channels. Which – aside from one exhausted Community Manager – also means your company… Continue reading The risk of solo community management

Facebook Groups – What, Why, Who?

Guest post by Tim Hanslow  We’re all familiar with Facebook groups, those little walled-off corners of the internet where conversations hinge around a topic. But how do you get the most out of them? And what should you watch out for? Let’s get into it. Group Types Facebook groups can be one of 3 types:… Continue reading Facebook Groups – What, Why, Who?

7 reasons community management is priceless

Community management is a highly misunderstood and underrated role. We know from experience that community can and does work for brands. Yet, many brands continue to use social media as broadcast and advertising channels, which also has it’s benefits, but are missing the big opportunities community has to offer. 1. It saves you time, and time… Continue reading 7 reasons community management is priceless

Psychological Qualities of Trolls and How to Handle Them

Trolls happen. But it’s the decision you take in reacting to them that can affect your brand. For the amount of trolling that occurs, there has limited research into the topic; Claire Hardaker led the way in 2010 with a look into the content generated by trolling – concluding that there were four fundamentals to… Continue reading Psychological Qualities of Trolls and How to Handle Them

10 Essential Podcasts for Community Managers

Podcasts can be a great way for community managers to explore changing attitudes, deep-dive into a new field of knowledge, or mentally reset after a demanding day. But with so many podcasts available, where do you start? Quiip has assembled a list of essential podcasts designed to inform and entertain.   Community Signal Community Signal… Continue reading 10 Essential Podcasts for Community Managers

Freedom of Speech and Social Media

It’s been a big year for the freedom of speech discussion. Mack Horton spoke out against doping in sport, pundits continue to debate Section 18C of the Racial Discrimination Act and US conservative Milo Yiannopoulos was accused of launching a malicious campaign against Leslie Jones. While Twitter took a stand by banning Yiannopoulos, many have… Continue reading Freedom of Speech and Social Media

The best April Fool’s Day pranks on social media – 2016

The best April Fool’s Day pranks on social media – 2016 We’ve gathered up some of the best April Fool’s Day pranks we could find this 1 April. Enjoy! Lindt Simple yet effective, Lindt announces Broccoli Lindor Balls. Delicious… ? This works well as it’s obvious enough for the audience to guess it’s a prank, therefore… Continue reading The best April Fool’s Day pranks on social media – 2016

Launching a new online community? Track these metrics

If you’re launching a new online community, there are several key business questions you’ll need to answer before you get the go-ahead to launch. Among these will be: How many users can we expect to have within the first three, six or 12 months? Is the community growing? How do we know if the community is succeeding?… Continue reading Launching a new online community? Track these metrics