Learn how to assess your audience, risk profile and coverage needs to build an effective and sustainable after-hours social media monitoring strategy.
Category: Trending Topics
The benefits and constraints of AI-augmented moderation
Explore the benefits and limitations of AI moderation, and why human oversight remains critical for brand safety and healthy online communities.
Guide to moderating live virtual and hybrid events
Virtual events are an important way for organisations to connect with their communities, stakeholders and audiences. Effective moderation is one of the biggest contributors to a safe, engaging and successful event.
Managing hate speech: An update for community managers
Handling hate speech is essential to protecting online communities. What is hate speech, why does it matter, and what do you need to know about Australia’s updated legal landscape?
Getting started with Reddit: a guide for brands
Reddit is shaping brand perceptions, consumer decisions and online visibility. Discover what businesses need to know before engaging.
Resilience tactics for social media professionals
Tackling the current state of social The rise in hate speech, misinformation and disinformation is creating an increasingly challenging environment for social media and community managers, both in Australia and globally. With nearly 80% of the Australian population using social media, evidence of growing bot & coordinated activity and high-volume comment loads, social media professionals… Continue reading Resilience tactics for social media professionals
Cultivating empathy in online communities
Empathy, defined as the ability to understand the feelings or emotions of another; often described as putting yourself in someone else’s shoes, can be incredibly helpful in online community management, both for team leaders and for moderators on the frontline. Not only does empathy help community leaders to better understand their team and provide effective… Continue reading Cultivating empathy in online communities
2023 ACM State of Community Management Report round-up
Quiip is thrilled to sponsor the seventh annual ANZ State of Community Management Report. A big thank you to Venessa Paech of Australian Community Managers for conducting this research, and compiling these findings for the benefit of our industry. Let’s jump right into the key takeaways. 81% of community professionals are female Since the survey’s… Continue reading 2023 ACM State of Community Management Report round-up
Are you showcasing diversity on social media?
From guest author Margot Alais You don’t realise how important inclusive imagery is, until it smacks you in the face. Growing up and simultaneously struggling with my sexuality, it was hard for me to conceptualise who I was, or where I fit in, because I had next to no representation of gay women—did feminine lesbians… Continue reading Are you showcasing diversity on social media?
The best April Fool’s Day pranks on social media – 2018
The best April Fool’s Day pranks on social media – 2018 Another year and another April Fool’s Day! Here are some of the best April Fool’s Day pranks for 2018. Sea Life Sydney Aquarium We’re all for hot desking, and Sea Life Sydney Aquarium announced that they are providing staff with the option of a… Continue reading The best April Fool’s Day pranks on social media – 2018