Do you remember the thrill of logging into a chat room for the first time and realising you could talk to someone on the other side of the world? Today, using digital channels to communicate with friends, family, and strangers is so pervasive it’s almost mundane. People are now more likely to find their romantic… Continue reading Is there a difference between online and real-life communities when it comes to social connection and support?
Category: Community Management
ACM & Quiip launch State of Community Management Report 2022
The latest State of Community Management report is out now! Led by Australian Community Managers and supported by Quiip and Higher Logic, this unique industry research is focussed on the online community management profession in Australia. This is the sixth annual career survey of online community management practitioners in Australia and we’re delighted to share… Continue reading ACM & Quiip launch State of Community Management Report 2022
Podcasts for Community Managers, 2023 Edition
Podcasts are a great way to learn on the go. They’re generally free, entertaining and often provide deep dives into a number of niche topics. With so many out there, it can be hard to find a place to start. That’s why Quiip has assembled a list of new and old favourites to kick off… Continue reading Podcasts for Community Managers, 2023 Edition
Meet the Team: Sophie
When you partner with Quiip you get the opportunity to work with a team of 24 wonderful community and social media managers. All whom bring their own fascinating stories, lives, perspectives and skills to the hive mind. To kick the new year, we’re thrilled to introduce Junior Community Manager, Sophie Burns. When did you join… Continue reading Meet the Team: Sophie
How to measure and express the ROI of your online community
While it’s not simple, being able to understand and articulate ROI is a powerful way to garner internal support for strengthening your online community.
Six things we learned from the 2021 ACM State of Community report
The community management industry as a standalone discipline is still relatively new in Australia, making it difficult for community managers to understand their space in the ecosystem and benchmark their salary, title and job conditions. The annual Australian Community Managers State of Community Management Survey, originally launched in 2015, attempts to address this data gap… Continue reading Six things we learned from the 2021 ACM State of Community report
Alternatives to Facebook for audience engagement and community building
The sudden decision by Facebook to remove news from their platform in Australia in February created huge collateral damage. Thousands of non-news organisations, from domestic violence hotlines to emergency weather channels and small arts organisations were caught up in the ban, losing temporary access to their pages and unable to post updates from their own… Continue reading Alternatives to Facebook for audience engagement and community building
Australian Community Managers annual industry survey findings released
The Australian Community Managers (ACM) annual industry survey findings have been released, shedding light on who manages online communities around Australia, and how Australians are using those digital spaces. Quiip has been a proud supporter of the survey since it first launched in 2015. It is the only benchmarking research about online community management in… Continue reading Australian Community Managers annual industry survey findings released
How to shut down an online community gracefully
Australian financial brand The Barefoot Investor made uncharacteristically unwelcome news earlier this year when it retired its membership program and closed its online community. Founder Scott Pape is launching a new offering that requires the change, but community members said they felt disrespected and left in the lurch about the way it was handled. There… Continue reading How to shut down an online community gracefully
The best podcasts for community managers
Podcasts are an engaging and convenient way to learn, get inspired and of course, be entertained. For busy community professionals, they’re particularly handy for staying connected, hearing from leaders in the space, and challenging yourself with new ideas and ways of working. Here are some of the best podcasts currently out there for people that… Continue reading The best podcasts for community managers