What does the Dyan Voller defamation ruling mean for businesses using social media and social media managers looking after those platforms?
Category: Community Management
A guide to using trigger warnings in your online community
Trigger warnings can help or hinder your community depending on how they’re crafted and deployed.
Hiring a community manager? Don’t do this.
If you’re hiring a community manager, you want to avoid these mistakes
5 questions to ask when choosing a community platform
Before you invest in anything, at least answer these five key questions about your online community platform.
How do you recruit volunteer moderators?
These tips will help you recruit and set-up volunteers to help scale your community moderation.
Tips for building community with Facebook groups
Although Facebook groups are a relatively new addition to the tools and platforms used to build online communities, they are already proving popular with brands keen to foster more peer-to-peer engagement with their networks, rather than social marketing “at” people one way via a Facebook business page. The most successful online communities in the world… Continue reading Tips for building community with Facebook groups
The risk of solo community management
Does all your company’s social media sit with just one Community Manager? Cue the alarm bell! The 2018 Australian Community Managers Career Survey showed that 38 per cent of organisations have one or fewer people dedicated to managing their always-on social channels. Which – aside from one exhausted Community Manager – also means your company… Continue reading The risk of solo community management
38 books for Community Managers
This list of 38 reads for working community managers at every stage of their career is indispensable. Add it to your resource list!
15 tips for people in distress online
As a brand or organisation you might think a suicidal or distressed post won’t appear on your facebook page or array of social channels. But when it’s 10pm and a user sends a distressing snapchat to your brand account, what do you do? These types of posts will catch you off guard if you’re not… Continue reading 15 tips for people in distress online
Facebook Groups – What, Why, Who?
Guest post by Tim Hanslow We’re all familiar with Facebook groups, those little walled-off corners of the internet where conversations hinge around a topic. But how do you get the most out of them? And what should you watch out for? Let’s get into it. Group Types Facebook groups can be one of 3 types:… Continue reading Facebook Groups – What, Why, Who?