Taking Action Against Racism in Online Communities

Photo by Niklas Hamann on Unsplash

As Australia approaches our first referendum in over 20 years, registered voters will be asked to decide on a constitutionally recognised First Nations Voice to Parliament. Australians are increasingly turning towards social media as a source of news and information, and with this comes an increase in public discussions – not all of it nice.… Continue reading Taking Action Against Racism in Online Communities

15 tips for people in distress online

Photo by Niklas Hamann on Unsplash

As a brand or organisation you might think a suicidal or distressed post won’t appear on your facebook page or array of social channels. But when it’s 10pm and a user sends a distressing snapchat to your brand account, what do you do? These types of posts will catch you off guard if you’re not… Continue reading 15 tips for people in distress online

How to deal with a suicide threat in an online community

Online communities play a very real and important role in an increasing number of people’s lives. Communities often form bridges to isolated individuals, be it geographic or social isolation. As taboo as it may be, as a Community Manager you must be prepared to help your community deal with a suicide threat. As with all… Continue reading How to deal with a suicide threat in an online community