The Australian Community Managers (ACM) annual industry survey findings have been released, shedding light on who manages online communities around Australia, and how Australians are using those digital spaces. Quiip has been a proud supporter of the survey since it first launched in 2015. It is the only benchmarking research about online community management in… Continue reading Australian Community Managers annual industry survey findings released
Author: Venessa Paech
How to shut down an online community gracefully
Australian financial brand The Barefoot Investor made uncharacteristically unwelcome news earlier this year when it retired its membership program and closed its online community. Founder Scott Pape is launching a new offering that requires the change, but community members said they felt disrespected and left in the lurch about the way it was handled. There… Continue reading How to shut down an online community gracefully
The best podcasts for community managers
Podcasts are an engaging and convenient way to learn, get inspired and of course, be entertained. For busy community professionals, they’re particularly handy for staying connected, hearing from leaders in the space, and challenging yourself with new ideas and ways of working. Here are some of the best podcasts currently out there for people that… Continue reading The best podcasts for community managers
The Voller ruling: what it means for social media management
What does the Dyan Voller defamation ruling mean for businesses using social media and social media managers looking after those platforms?
A guide to using trigger warnings in your online community
Trigger warnings can help or hinder your community depending on how they’re crafted and deployed.
Hiring a community manager? Don’t do this.
If you’re hiring a community manager, you want to avoid these mistakes
5 questions to ask when choosing a community platform
Before you invest in anything, at least answer these five key questions about your online community platform.
Top reasons communities fail
Just as many businesses and products fail, so to communities stumble and fall before they realise their potential. These are the main reasons why.
How do you recruit volunteer moderators?
These tips will help you recruit and set-up volunteers to help scale your community moderation.
How to reduce the carbon footprint of your online community
Just like offline communities, where there are people there is energy – and that energy both draws on, and leaves an imprint on the world around us. While you might not immediately think of the environmental impacts of an online community, it’s useful to understand what they may be, and how you can influence them… Continue reading How to reduce the carbon footprint of your online community