What can an online community do for your business? According to the 2015 State of Community Management report, most branded online communities are created to respond to customer service. And sure, “rude, incompetent and rushed service” is the number one reason customers cite for leaving a brand, so that makes sense (Gallup). And sure, Lenovo’s… Continue reading 7 surprising things an online community will do for your business
Category: Community Management
The best April Fool’s Day pranks on social media – 2016
The best April Fool’s Day pranks on social media – 2016 We’ve gathered up some of the best April Fool’s Day pranks we could find this 1 April. Enjoy! Lindt Simple yet effective, Lindt announces Broccoli Lindor Balls. Delicious… ? This works well as it’s obvious enough for the audience to guess it’s a prank, therefore… Continue reading The best April Fool’s Day pranks on social media – 2016
How to hire a social media and community specialist
What NOT to do when you hire a social media or community management specialist Scenario 1: Hire the millennial, social is their life [FALSE] An agency hired a young millennial with no proven commercial social media experience. Mr Millennial did, however, have his own blog, Tumblr, Vine, and SnapChat, and he was popular online. There was no training provided.… Continue reading How to hire a social media and community specialist
10 TED talks on social media and community
I love TED talks. Often, when I’ve got 10-20 minutes to kill, I turn to TED talks on social media and community, as well as digital culture, and the Internet in general. These are subjects that fascinate me, that I love, and so it’s no wonder that I made a career out of it. I’m not… Continue reading 10 TED talks on social media and community
10 inspiring online communities for women
It’s always a good time to celebrate achievements and highlight positive spaces for women. Here are ten inspirational Australian online communities for women. Adventurous Women The whole world is a playground to the passionate members of Adventurous Women. Together they lay plans to trek the Kokoda Track, discuss female-friendly accommodations and share the best way to… Continue reading 10 inspiring online communities for women
5 ways community managers can help prevent cyber bullying
Twenty percent of young Australians aged 8–17 experience cyber bullying. Victims of cyber bullying are at four times the risk of depression and twice as likely to self-harm. Other long-lasting effects include a higher risk of theft, school suspension, binge drinking, and drug use. And, of course, we know cyber bullying can drive young people to suicide.… Continue reading 5 ways community managers can help prevent cyber bullying
7 must-read books and guides for community managers
There’s a lot of reading to do when you’re a community manager. We need to stay on top of a fast-changing digital landscape. We need to be on top of world news. We need to sift through comments and tweets. But what should a community manager read to learn and hone the craft? To get… Continue reading 7 must-read books and guides for community managers
8 ways to engage young adults online
Why do people participate online? How can a community definition inform our behaviour as community managers? Quiip shares their tips for youth engagement, gained from a decade of experience in the online space.
The difference between online & real life community?
There is no longer a clear delineation between what is termed an “online or virtual community” and what is currently defined as “real life community”, posits Simone Inglis.
8 effective tools for community building
What tools can improve your community building efforts? Here are 8 tools from the community management crew at Quiip.