The community management industry as a standalone discipline is still relatively new in Australia, making it difficult for community managers to understand their space in the ecosystem and benchmark their salary, title and job conditions. The annual Australian Community Managers State of Community Management Survey, originally launched in 2015, attempts to address this data gap… Continue reading Six things we learned from the 2021 ACM State of Community report
Category: Community Management
Alternatives to Facebook for audience engagement and community building
The sudden decision by Facebook to remove news from their platform in Australia in February created huge collateral damage. Thousands of non-news organisations, from domestic violence hotlines to emergency weather channels and small arts organisations were caught up in the ban, losing temporary access to their pages and unable to post updates from their own… Continue reading Alternatives to Facebook for audience engagement and community building
Australian Community Managers annual industry survey findings released
The Australian Community Managers (ACM) annual industry survey findings have been released, shedding light on who manages online communities around Australia, and how Australians are using those digital spaces. Quiip has been a proud supporter of the survey since it first launched in 2015. It is the only benchmarking research about online community management in… Continue reading Australian Community Managers annual industry survey findings released
How to shut down an online community gracefully
Australian financial brand The Barefoot Investor made uncharacteristically unwelcome news earlier this year when it retired its membership program and closed its online community. Founder Scott Pape is launching a new offering that requires the change, but community members said they felt disrespected and left in the lurch about the way it was handled. There… Continue reading How to shut down an online community gracefully
The best podcasts for community managers
Podcasts are an engaging and convenient way to learn, get inspired and of course, be entertained. For busy community professionals, they’re particularly handy for staying connected, hearing from leaders in the space, and challenging yourself with new ideas and ways of working. Here are some of the best podcasts currently out there for people that… Continue reading The best podcasts for community managers
The Voller ruling: what it means for social media management
What does the Dyan Voller defamation ruling mean for businesses using social media and social media managers looking after those platforms?
A guide to using trigger warnings in your online community
Trigger warnings can help or hinder your community depending on how they’re crafted and deployed.
Hiring a community manager? Don’t do this.
If you’re hiring a community manager, you want to avoid these mistakes
5 questions to ask when choosing a community platform
Before you invest in anything, at least answer these five key questions about your online community platform.
How do you recruit volunteer moderators?
These tips will help you recruit and set-up volunteers to help scale your community moderation.