Trolls happen. But it’s the decision you take in reacting to them that can affect your brand. For the amount of trolling that occurs, there has limited research into the topic; Claire Hardaker led the way in 2010 with a look into the content generated by trolling – concluding that there were four fundamentals to… Continue reading Psychological Qualities of Trolls and How to Handle Them
Tag: moderation
Freedom of Speech and Social Media
It’s been a big year for the freedom of speech discussion. Mack Horton spoke out against doping in sport, pundits continue to debate Section 18C of the Racial Discrimination Act and US conservative Milo Yiannopoulos was accused of launching a malicious campaign against Leslie Jones. While Twitter took a stand by banning Yiannopoulos, many have… Continue reading Freedom of Speech and Social Media
Social media live at events part 1: before
Live streams of social media content are a popular addition to events, raising the visibility of your social channels and encouraging attendees to participate online. What should you consider when incorporating a social media content feed into your event? This is the first post in a series, and looks at pre-event considerations to get you off to… Continue reading Social media live at events part 1: before
When should you pre-moderate online community content?
In the world of online content moderation there are generally two approaches. Pre-moderation and post-moderation. Post-moderation is generally considered best practice for the majority of community and content types as it instills trust, allows for free-flowing dialogue, and fosters self-governance. So when should you consider pre-moderating content? A recent blog post by Community Manager Philip… Continue reading When should you pre-moderate online community content?
How to develop online community guidelines
Online community guidelines are the very foundation of your community. They are both your shield and your weapon when you go into battle to protect your community! Spend time – with your community – and get them right. Here are our tips.