The Australian Community Managers (ACM) annual industry survey findings have been released, shedding light on who manages online communities around Australia, and how Australians are using those digital spaces. Quiip has been a proud supporter of the survey since it first launched in 2015. It is the only benchmarking research about online community management in… Continue reading Australian Community Managers annual industry survey findings released
Category: Community Management
How to shut down an online community gracefully
Australian financial brand The Barefoot Investor made uncharacteristically unwelcome news earlier this year when it retired its membership program and closed its online community. Founder Scott Pape is launching a new offering that requires the change, but community members said they felt disrespected and left in the lurch about the way it was handled. There… Continue reading How to shut down an online community gracefully
The best podcasts for community managers
Podcasts are an engaging and convenient way to learn, get inspired and of course, be entertained. For busy community professionals, they’re particularly handy for staying connected, hearing from leaders in the space, and challenging yourself with new ideas and ways of working. Here are some of the best podcasts currently out there for people that… Continue reading The best podcasts for community managers
The Voller ruling: what it means for social media management
What does the Dyan Voller defamation ruling mean for businesses using social media and social media managers looking after those platforms?
A guide to using trigger warnings in your online community
Trigger warnings can help or hinder your community depending on how they’re crafted and deployed.
Hiring a community manager? Don’t do this.
If you’re hiring a community manager, you want to avoid these mistakes
5 questions to ask when choosing a community platform
Before you invest in anything, at least answer these five key questions about your online community platform.
How do you recruit volunteer moderators?
These tips will help you recruit and set-up volunteers to help scale your community moderation.
Tips for building community with Facebook groups
Although Facebook groups are a relatively new addition to the tools and platforms used to build online communities, they are already proving popular with brands keen to foster more peer-to-peer engagement with their networks, rather than social marketing “at” people one way via a Facebook business page. The most successful online communities in the world… Continue reading Tips for building community with Facebook groups
The risk of solo community management
Does all your company’s social media sit with just one Community Manager? Cue the alarm bell! The 2018 Australian Community Managers Career Survey showed that 38 per cent of organisations have one or fewer people dedicated to managing their always-on social channels. Which – aside from one exhausted Community Manager – also means your company… Continue reading The risk of solo community management