Meet The Team: Maddie

The Quiip team is fully remote and based around Australia and in other parts of the world. Today we’re heading over to Berlin, Germany to meet Senior Community Manager and Marketing Coordinator, Maddie Duke. Tell us about you and Quiip. I joined Quiip back in 2019, initially working with just a couple of clients alongside… Continue reading Meet The Team: Maddie

Celebrating 15 years of connecting and protecting communities online

This month, we’re celebrating Quiip’s 15th birthday! Join us as we mark this major milestone and reflect on the impact we’ve had, what we’ve achieved, and where we’re headed. From a pioneering idea to industry leader Founded in 2010 by CEO Alison Michalk, Quiip began as a small, remote-first agency with a vision to transform… Continue reading Celebrating 15 years of connecting and protecting communities online

Resilience tactics for social media professionals

Tackling the current state of social The rise in hate speech, misinformation and disinformation is creating an increasingly challenging environment for social media and community managers, both in Australia and globally. With nearly 80% of the Australian population using social media, evidence of growing bot & coordinated activity and high-volume comment loads, social media professionals… Continue reading Resilience tactics for social media professionals

Navigating the Mental Health Impacts of Social Media

Social media has become an integral part of our daily lives, but its impact on mental health is a growing concern. Quiip’s General Manager, Larah Kennedy, recently joined podcast host Andrés López-Varela, Julian Pace (founder of Happiness Co) and Tess Palmyre (co-founder of Brandable) to discuss tools & approaches for addressing the risks.  In Episode… Continue reading Navigating the Mental Health Impacts of Social Media

The Challenges of Moderating Online Communities during the 2023 Voice Referendum in Australia

One year on from the 2023 Voice to Parliament referendum, we wanted to reflect on our learnings and experiences from moderating social media channels that were directly and indirectly involved in sharing information about the referendum. The aim of the Voice to Parliament referendum was to constitutionally recognise Aboriginal and Torres Strait Islander peoples by… Continue reading The Challenges of Moderating Online Communities during the 2023 Voice Referendum in Australia

​​Cultivating Empathy in Online Communities

Empathy, defined as the ability to understand the feelings or emotions of another; often described as putting yourself in someone else’s shoes, can be incredibly helpful in online community management, both for team leaders and for moderators on the frontline. Not only does empathy help community leaders to better understand their team and provide effective… Continue reading ​​Cultivating Empathy in Online Communities

Mastering uncertainty: Why you should have a risk management matrix

A risk management matrix is a tool organisations use to identify, assess, and mitigate potential risks associated with their online presence. Online environments are dynamic and crises can escalate quickly — causing significant impacts on organisational reputation. A matrix encourages a proactive approach by anticipating potential risks instead of responding to them after they have… Continue reading Mastering uncertainty: Why you should have a risk management matrix

2023 ACM State of Community Management Report Round Up

Quiip is thrilled to sponsor the seventh annual ANZ State of Community Management Report. A big thank you to Venessa Paech of Australian Community Managers for conducting this research, and compiling these findings for the benefit of our industry. Let’s jump right into the key takeaways. 81% of community professionals are female Since the survey’s… Continue reading 2023 ACM State of Community Management Report Round Up

Five Alternatives to Twitter/X for Building Community

Since Elon Musk’s takeover of Twitter in 2022, communities have fractured and community builders have found themselves in a challenging position. Do we stay on the platform now known as X, watching as Elon continues to deliver bad takes and advertisers pull out? Or do we start again, moving to a new platform and hope… Continue reading Five Alternatives to Twitter/X for Building Community